Service terms
Last updated: 2026-10-23AATM manages MelillaTaxi services. Melilla.pro provides the technology and licensed taxi drivers provide transport. Their identification details are in the legal notice.
1. Requests and confirmation
Use the available channels to request a taxi. Provide accurate contact and pickup details and review them before confirming. A reference or receipt of a request does not guarantee a vehicle. Availability and assignment are communicated through the relevant channel. An account is needed only for functions that require it; protect your credentials.
2. Fares and payment
Estimates are indicative. Transport is subject to applicable regulated fares, supplements and meter rules, including advance bookings. Payment is made directly between passenger and driver. Ask the driver for a receipt. The platform does not authorise new supplements or turn estimates into fixed fares. Technology services purchased by drivers or AATM have separate terms.
3. Reservations, changes and incidents
Check date, time, pickup and contact details. Notify changes or cancellations promptly through the request channel or AATM, quoting the reference. A change is not confirmed until its acceptance is communicated. Local taxi rules on waiting, delays and customer notices remain applicable. For groups, read the separate terms linked below.
4. Responsibilities and complaints
Drivers are responsible for their transport, licences, vehicles and professional duties. AATM is responsible for its management duties and Melilla.pro for its technology obligations. Statutory liability and consumer rights are not excluded. Contact info@melilla.pro for complaints or technical issues. Keep receipts and messages. You may contact consumer authorities, the transport arbitration board where applicable, or the courts with jurisdiction under the law.
5. Operational communications via WhatsApp
Receipt, assignment, status and cancellation notices are operational, not advertising. Providing a phone number does not authorise promotions. If WhatsApp notices are intended even if the request started through another channel, this must be explained in that channel. Tell AATM if you cannot use WhatsApp and ask about available alternatives. WhatsApp has its own terms and privacy policy.
6. Artificial intelligence assistants
Automated chat, WhatsApp and telephone assistance uses artificial intelligence. Assistants may misunderstand addresses or requests: review details before confirming. Conversational replies alone do not establish a booking or cancellation; confirmation must come from the system or service management. Contact AATM for human assistance. This is not an emergency service.